Before submitting a Best Price Guarantee claim, you must be an active user, you must have booked a reservation on tripBoomerang, paid for the reservation in full and received a valid confirmation number. The section on the website included in the Best Price Guarantee is Hotels, Cars, and Activities. Eligible claims must be submitted within 24 hours from the time the original reservation is made and meet all the Terms and Conditions defined below, must be in US Dollars, must be an identical comparison to what was purchased and must be publicly viewable (i.e., the general public must be able to view the rate on a website) available and bookable.
The lower rate on the other public website must be for (i) Accommodations: the same hotel, same room type, same number of guests, same dates, (ii) Car Rentals: same car rental company, same car class, same fare type, same dates and rental duration, same pick up and drop off locations, (iii) Activities: same excursion or activity, same date(s), same duration, same expiration (if applicable), same departure time (if applicable), same location(s) (departure and arrival if applicable), same itinerary or points of interest (if applicable), same inclusions (such as transportation, meals, beverages, passes, tickets, credits/vouchers, etc.). Unless included in the reservation made on the tripBoomerang, packaged items or add-ons are excluded in rate comparisons such as: on-site or on-board credits, coupons and discounts, government taxes and surcharges, recovery charges, insurance fees, resort fees, fuel charges, activities or similar.
The Best Price Guarantee program does not apply to rates or offers that are (i) available only to users, (ii), negotiated rates, (iii) corporate rates, (iv) convention/group rates, (v) wholesale rates, (vi) government rates, (vii) rates that require coupon/certificate redemption, (viii) rates that are part of a travel package, deal, or bundle which includes more than hotel accommodations, such as parking, meals, entertainment, etc., (ix) rates offered without the specific hotel and location being disclosed until the consumer completes the booking process, (x) rates that can only be redeemed by calling and speaking to an operator or agent, or (xi) any other special or promotional offers or discounts.
Reservations excluded from the Best Price Guarantee include Non-Refundable reservations, reservations affected by a cancellation fee schedule, and reservations that are within seven (7) days from usage or arrival. Users who make a claim under the Best Price Guarantee will forfeit any promotions or discounts which may have been included in the reservation or offered at the time the reservation was made.
We must be able to verify, to our satisfaction, that your claim has been submitted properly and meets all Terms and Conditions of our Best Price Guarantee program. Once verification is complete, we will confirm your claim of the pricing difference by email. If the claim is found to be valid, credit will be issued back to the credit card used to purchase reservation. The amount credited back will be 110% of the difference between the price you paid on tripBoomerang and the verified claim price. Credit will be issued within fourteen (14) business days of approval of your claim. Any cancellation or modification will void the approved claim and no refund shall be issued. tripBoomerang shall not be held liable to credit for claims that have been submitted due to rates that were displayed in error because of us, any vendor or any printing, typographical, administrative or technological mistake.
Offer void where prohibited by law. Claims will be evaluated under the Terms and Conditions in effect at the time the claims are made. However, we reserve the right to modify, alter, suspend, or terminate our Best Price Guarantee program at any time without prior notice at our sole discretion. We reserve the right in our sole discretion to disqualify the claim of any user found to be tampering with the Best Price Guarantee claim process or program, or to be acting in violation of these Terms and Conditions or to be acting in a fraudulent, disruptive, or deceptive manner. Any claim that is determined to be incomplete, inaccurate, or is otherwise ineligible as described in these Terms and Conditions will not be honored and will be disqualified and denied automatically. In the event of any dispute regarding or arising from our Best Price Guarantee, the decisions of tripBoomerang shall be final and binding on all parties.